Privacy Policy - MR BRANDING
Last Updated: June 20, 2026
Effective Date: June 20, 2026
1. Introduction & Data Fiduciary
This Privacy Policy describes how Sankalp Enterprises, operating as MR BRANDING ("Company", "we", "us"), collects, uses, stores, and protects personal data.
Registered Address: Delhi, 110041, India
Website: https://mrbranding.pro
We are committed to protecting your privacy in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and Meta's WhatsApp Business Policy.
2. Services We Provide
MR BRANDING is a Technology Service Provider offering a SaaS platform including:
CRM & Digital Marketing: Lead management and WhatsApp Business API communication
ERP, HR, Inventory, Logistics: Business management solutions
Industry Support: Solutions for SMBs including insurance advisors, healthcare, education, retail, real estate, and printing services
Important: We do not sell products directly to end consumers. Our clients are businesses who use our platform to communicate with their own customers.
3. Personal Data We Collect
We collect data only when provided by our business clients or when you interact with our website:
Data TypePurposeLegal BasisName, WhatsApp Number, EmailSend transactional updates, invoices, policy renewals, appointment remindersConsent & Contract PerformanceBusiness Name, GST NumberClient onboarding, billing, KYCLegal ObligationMessage Content & Chat HistoryProvide WhatsApp chatbot auto-replies, maintain conversation recordsConsent & Legitimate InterestIP Address, Browser Data, CookiesWebsite analytics, security, improve user experienceLegitimate Interest
We DO NOT collect: Aadhaar number, PAN, biometric data, financial passwords, or health records unless explicitly required by law with separate consent.
4. How We Use Personal Data
Your data is used only for:
Transactional Messages: Order confirmations, shipping updates, payment receipts, policy renewal reminders sent via WhatsApp API
Marketing Messages: Promotional offers sent ONLY to users who have provided explicit opt-in consent, using Meta-approved templates
Customer Support: 24x7 chatbot and human agent responses via WhatsApp
Service Improvement: Analytics to improve our CRM/ERP platform performance
Legal Compliance: Tax records, audit trails as required by Indian law
We strictly prohibit unsolicited messaging. No promotional WhatsApp messages are sent without prior opt-in.
5. Data Storage, Security & Processors
Storage Location: All personal data is stored on Hostinger VPS servers physically located in Mumbai, India.
Encryption: Data encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
Data Processor: Hostinger International Ltd. acts as our cloud hosting Data Processor under a Data Processing Agreement.
Access Control: Only authorized employees with 2FA can access production data. All access is logged.
Retention Period: Active customer data retained while account is active. After account closure, data deleted within 90 days unless legal retention required.
6. Data Sharing & Disclosure
We DO NOT sell, rent, or trade personal data. We share data only with:
Meta Platforms Inc.: When sending messages via WhatsApp Business API, message content and phone numbers are processed by Meta as per Meta's Data Policy.
Hostinger: For cloud hosting and server infrastructure in Mumbai.
Legal Authorities: If required by court order, law enforcement, or to comply with DPDP Act 2023.
Our clients who use our platform are independent Data Fiduciaries responsible for their own customer data and consent management.
7. Your Rights Under DPDP Act 2023
You have the right to:
Access: Request a copy of your personal data we hold
Correction: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your data - see our Data Deletion Page
Grievance Redressal: File complaint with our Data Protection Officer
Nominate: Nominate another person to exercise rights in case of death/incapacity
To exercise these rights, email: privacy@mrbranding.pro. We will respond within 30 days.
8. Cookies & Tracking Technologies
We use essential cookies for website functionality and analytics cookies to understand usage. You can disable cookies in browser settings, but some features may not work.
We do not use cookies for cross-site tracking or advertising profiling.
9. Children's Privacy
Our services are not intended for individuals under 18 years. We do not knowingly collect data from minors. If you believe a child has provided data, contact us for immediate deletion.
10. WhatsApp Business Specific Disclosure
When you interact with our clients via WhatsApp:
Your WhatsApp number and messages are processed by Meta Platforms Inc.
Meta may use data as per their Privacy Policy: https://www.whatsapp.com/legal/privacy-policy
Opting out: Reply STOP to any WhatsApp message to stop marketing communications
11. Data Breach Notification
In case of personal data breach, we will notify affected users and the Data Protection Board of India within 72 hours as required by DPDP Act 2023.
12. Changes to This Policy
We may update this Privacy Policy. Material changes will be notified via email or website notice 30 days before effective date. Continued use after changes means acceptance.
13. Data Protection Officer & Contact
Data Protection Officer (DPO): Sanjeev Rajput
Email: privacy@mrbranding.pro
Grievance Email: privacy@mrbranding.pro
Address: Sankalp Enterprises, Delhi, 110041, India
Response Time: We acknowledge grievances within 24 hours and resolve within 15 days as per IT Rules 2021.
14. Consent Withdrawal
You may withdraw consent for marketing communications at any time by:
Replying STOP on WhatsApp
Emailing privacy@mrbranding.pro with subject "Withdraw Consent"
Using unsubscribe link in emails
Withdrawal will not affect processing done before withdrawal.
By using MR BRANDING services, you consent to data processing as described in this Privacy Policy.